Shipping policy

Thank you for shopping with The CharmSmith Shop. We take great care when preparing and packaging every order.

Order processing

Orders are normally processed and dispatched within 1–3 working days after payment has been received.

Orders placed during weekends or UK bank holidays will be processed on the next working day.

Should there be an unexpected delay in dispatching your order, we will contact you using the details provided at checkout.

UK delivery

Available delivery options, estimated timescales and prices will be displayed during checkout.

We use tracked delivery services wherever appropriate. A signature may be required for higher-value orders.

Delivery times are estimates and begin from the date of dispatch rather than the date on which the order was placed. Although we aim to deliver all orders within the estimated timeframe, delays caused by postal or courier services may occasionally occur.

Delivery address

Please ensure that your delivery address is complete and correct before submitting your order.

Should you notice an error, please contact us immediately through our Contact Us page, quoting your order number and the correct address.

We will do our best to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has been processed or collected by the delivery provider.

Tracking your order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow time for the delivery provider’s tracking system to update after receiving your dispatch confirmation.

Delayed or missing orders

Should your order not arrive within the expected delivery timeframe, please check the tracking information provided before contacting us.

You can report a delayed or missing order through our Contact Us page. Please include your name, order number and delivery address so that we can investigate the delivery with the relevant provider.

Please note that delivery providers may require a reasonable investigation period before confirming that a parcel has been lost.

Damaged deliveries

Please inspect your order as soon as it arrives.

Should your parcel or item arrive damaged, please contact us through our Contact Us page as soon as possible. Include your order number, a description of the damage and clear photographs of the packaging and item.

Please retain all packaging until we have reviewed the issue, as the delivery provider may require it as part of an investigation.

International delivery

International delivery may be available to selected destinations. Available countries, delivery prices and estimated timescales will be shown at checkout.

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. Unless these charges are included during checkout, they are the responsibility of the recipient.

Customs procedures may also cause delays that are outside our control.

Contact us

For questions regarding dispatch, delivery or an existing order, please contact us through our Contact Us page.

Please include your order number wherever possible so that we can assist you promptly.