Returns and Refunds

We hope you are delighted with your purchase. However, should you change your mind, you may return your order in accordance with the policy below.

Starting a return

You must notify us that you wish to return an item within 14 days of receiving your order.

To start a return, please contact us through our Contact Us page, quoting your name and order number. We will then provide you with the return address and instructions.

Please do not return an item without contacting us first.

Once you have notified us, the item must be returned within a further 14 days.

Return conditions

Items must be returned:

• In the same condition in which they were received

• Unworn and unused

• With any original packaging, labels or accompanying documentation

• Securely packaged to prevent damage during transit

As many of our pieces are vintage or pre-owned, they may display signs of age and previous wear. These details will be shown in the photographs and described within the relevant product listing.

You may inspect an item as you would in a shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary to inspect it.

Return postage

Unless an item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it.

We strongly recommend using a tracked and adequately insured delivery service, particularly when returning valuable jewellery. The item remains your responsibility until it has been safely received by us.

Original upgraded or express delivery charges will not normally be refunded. Where applicable, we will refund the cost of our least expensive standard delivery option.

Refunds

Once your return has been received and inspected, we will contact you to confirm whether the refund has been approved.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back.

Please allow additional time for your bank or card provider to process the refund.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives.

Should your item arrive damaged, faulty, not as described or if you receive the wrong item, please contact us through our Contact Us page as soon as possible. Include your order number, details of the issue and photographs where appropriate.

We will assess the issue and arrange a suitable resolution. Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs.

Cancelling an order before dispatch

Please contact us as soon as possible should you wish to cancel or amend an order.

We will do our best to help, but orders that have already been dispatched will need to be returned using the process described above.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.